This Privacy and Data Usage Policy (“Policy”) outlines how we collect, use, store, and protect your personal information. By using our website (“Site”), you consent to the practices described in this Policy.
1. Collection of Personal Information
We may collect and use various types of personal information from you, including but not limited to:
Information you provide through forms on our Site, such as when registering, subscribing, ordering goods, or personalizing your preferences.
Information submitted during participation in competitions, promotions, surveys, or when reporting issues with the Site.
Records of correspondence when you contact us.
Details of transactions and order fulfillments.
Details of your visits to our Site, including traffic data and weblogs.
Information about your computer, IP address, operating system, and browser type.
Information you voluntarily provide to us for specific purposes.
2. Use of Personal Information
We use your personal information for the following purposes:
• Administering the Site and enhancing its effectiveness.
• Customizing content for your preferences.
• Providing information, products, or services you request.
• Processing orders and responding to inquiries.
• Enabling your participation in interactive features.
• Notifying you about changes to our service.
• Complying with legal obligations and agreements.
We will not use your personal information for marketing purposes unless you have explicitly consented.
3. Security of Personal Information
We take reasonable measures to secure your personal information and prevent unauthorized access. However, the internet’s inherent nature means that information transmission cannot be entirely secure. Any information you provide is at your own risk.
4. Disclosure of Personal Information
We do not sell customer lists, and we will not share your details except under the following circumstances:
• If we sell or buy a business or assets, your information may be disclosed to the prospective seller or buyer.
• If we outsource business functions, we ensure service providers maintain confidentiality and security obligations.
• To comply with legal obligations or protect our rights, property, and safety, including fraud protection and credit risk reduction.
5. Your Rights
If you have consented to receive marketing information, you can opt out by adjusting preferences in the provided forms. You can exercise your right to prevent such processing by checking specific boxes on information collection forms.
6. Sensitive Personal Information
We generally do not collect sensitive personal information. If you voluntarily provide such information, you consent to its use as outlined in this Policy.
7. Data Transfer
Your information may be transferred to, stored at, or processed outside the Malaysian Economic Area. By using our Site, you agree to this transfer, storage, or processing.
8. Changes to Policy
This Policy may change periodically, and any revisions will be posted on our Site.
9. Contact
If you have questions about this Policy, please contact us at ask@franoe.com.