Delivery Policy
We offer standard shipping for all orders at the following rates:
• RM8 for orders shipped to West Malaysia.
• RM20 for orders shipped to East Malaysia.
Free shipping is available under the following conditions:
• Orders of RM301 and above (after discount, if applicable) qualify for free shipping to West Malaysia.
• Orders of RM601 and above (after discount, if applicable) qualify for free shipping to East Malaysia.
Terms & conditions apply. Promotions may not be included.
Orders are shipped on business days only (Monday-Friday), excluding Malaysia National holidays.
All orders should be processed and shipped within 2-3 working days after order verification and credit approval.
You can start tracking your parcel 48 hours after receiving your tracking number.
Please note that during festive periods, delivery may take longer than usual. We apologize for any inconvenience this may cause.
Return Policy
All products and services sold are non-refundable.
If you receive a damaged or defective product, you may exchange it for another product of the same.
To qualify for an exchange:
• Present an original receipt or invoice.
• Return the product within 14 days of the delivery date.
• The product exchange process may take up to 14 business days.
Franoe reserves the right to modify the exchange policy and make final decisions at any time.
If you have inquiries regarding our return policy, please reach out to us at ask@franoe.com.